Trust & Safety
Character Market is built with safety and trust at its core. Every transaction is protected, every creator is verified, and every dispute is fairly handled.
Your money is safe with our escrow system
- Funds are held securely until you approve the final delivery
- Payment is only released when both parties are satisfied
- Full refund available if the order is cancelled before work begins
- Partial refunds available for incomplete or unsatisfactory work
- Secure payment processing through trusted providers
Quality assurance through our verification process
- All creators undergo identity verification
- Portfolio review by our team
- Performance tracking (ratings, completion rate, response time)
- Verified badge earned after 5+ successful orders with 4.5+ rating
- Ongoing monitoring for quality and policy compliance
Satisfaction built into every order
- Every package includes a specified number of revisions
- Clear revision scope defined before work begins
- Additional revisions available for purchase if needed
- Revision requests handled within the platform
- Support team mediates if revision disputes arise
Fair process when issues occur
- Dedicated support team for dispute handling
- Both parties given opportunity to present their case
- Evidence-based decision making
- Resolution within 5-7 business days
- Escalation path for complex disputes
How We Protect Creators
Creators are the heart of our marketplace. We ensure fair treatment and reliable income.
Guaranteed Payment
When customers place an order, funds are secured. Complete your work, and you will get paid.
Clear Boundaries
Revision limits are enforced. Customers cannot request unlimited changes outside the agreed scope.
Work Ownership
Your original work remains yours until properly compensated. We protect your intellectual property.
Fraud Protection
We monitor for fraudulent buyers and chargebacks, shielding you from bad actors.
Content Guidelines
Maintaining a safe and welcoming environment for all users
Clear categorization helps everyone find appropriate content
- SFW/NSFW content filtering
- Genre and theme tags
- AI-assisted vs. human-made labels
- Age-appropriate content boundaries
We maintain a safe marketplace by prohibiting
- Content involving minors inappropriately
- Non-consensual themes
- Hate speech or discrimination
- Intellectual property infringement
- Illegal activities
Platform Security
Your data and transactions are protected with enterprise-grade security measures. We take privacy seriously and follow industry best practices.
256-bit SSL encryption
All data transmitted securely
PCI DSS compliance
Payment card industry standards
Regular security audits
Third-party penetration testing
Two-factor authentication
Optional account protection
Privacy-first design
Minimal data collection
Need Help?
Our support team is here to help with any questions or concerns about trust and safety.